Returns & Exchanges
Can I return or exchange my item?
YES We can accept returns and exchanges for items that are:
- Purchased within the last 30 days
- Faulty or damaged, with packaging intact (i.e., not damaged by shipping)
- Have all tags attached
- Unworn, unwashed, and in the original packaging
NO Unfortunately, we cannot accept returns for items that:
- Were purchased more than 30 days ago
- Do not have the original tags attached
- Show visible wear or have been tried on your horse
- Are gift cards or vouchers
- Were purchased on sale or at a discounted price
Are returns and exchanges free?
Unfortunately, you are responsible for the shipping cost when returning or exchanging an item. These costs are non-refundable. We recommend using a tracked and signed service and keeping your receipt as proof of postage in case the item is lost in transit.
If your item is deemed faulty after contacting our support team, you will need to pay for the return shipment. Send proof of receipt to info@habooequestrian.com.au
How do I exchange my item for a different size/style?
For exchanges, please contact us at info@habooequestrian.com with:
- Your order number
- The item you would like to exchange
- What you would like to exchange it for
We will confirm if we have the stock available for the exchange. Once confirmed, return your item to the following address:
309 Guanaba Creek Rd, Guanaba QLD 4210 AUSTRALIA
Please use a tracked and signed service and keep your receipt as proof of postage. Include a note with your return that includes:
- Your order number
- Your full name
- Your email & phone number
For sold-out items: If the item is sold out at the time of your exchange request, we cannot offer an exchange or refund. We can offer a return for store credit instead.
I changed my mind, how do I return my item?
You have 30 days to decide if you want to return your item, assuming you received it.
Ensure your item meets the “Can I return or exchange my item?” criteria. If it does, contact us at info@habooequestrian.com before returning the item.
Return your item to:
309 Guanaba Creek Rd, Guanaba QLD 4210 AUSTRALIA
Include a note with the following details:
- Your order number
- Your full name
- Your email & phone number
- Reason for return
We highly recommend using a tracked and signed service and keeping your receipt as proof of shipment. Once we receive and approve your return, we will process your refund within 10 working days.
I have been approved for a refund, how long will it take?
Once we receive your item, we will process your refund within 10 working days. You will receive an email notification with your refund details. Please allow up to 10 working days for the refund to process back into the payment method originally used.
My item arrived and it is faulty or the incorrect size/style?
Please contact us at info@habooequestrian.com.au with your order number and photos of the item(s). We will respond within 24 hours to assist with resolving the issue.
Please note: You have 30 days from the time of purchase to contact us about a faulty or incorrect item. Returns outside of this period will be ineligible.
If your item is deemed faulty, you will need to pay for the return shipment. Send proof of receipt to info@habooequestrian.com. Return shipping costs will be credited up to $45.00 AUD.
