FAQ's
What payment methods do you accept?
We accept Visa, MasterCard, American Express & Apple Pay
How can I contact customer service?
You can contact our customer service team by emailing us at info@habooequestrian.com.au or using the contact form on our website..
What is your shipping policy?
Shipping Times: Orders are typically processed and shipped within 1-2 business days.
Shipping Rates: Shipping rates are calculated at checkout based on the weight and destination of your order.
International Shipping: Yes, we offer international shipping. Additional duties and taxes may apply.
Do you offer a return policy?
Yes, we offer a 30-day return policy. Items must be returned within 30 days of receipt, unused, and in their original packaging. Contact us at info@habooequestrian.com.au to initiate a return.
To find out more visit: https://www.habooequestrian.com.au/pages/returns-exchanges
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on our website or the carrier's website.
Can I cancel or modify my order?
Once a order has been processed. Please contact us immediately at info@habooequestrian.com.au if you need assistance.
Are there any items that cannot be returned?
Items that are damaged, altered, or not in their original condition are not eligible for return. to find out more visit: https://www.habooequestrian.com.au/pages/returns-exchanges
Where can I find your privacy policy?
You can check out our privacy policy here.